Visio 2010 Workaround: Application Hangs when opening ‘Database Model Diagram’ template

I received the following error today when attempting to use Visio’s ‘Database Model Diagram’ template under category ‘Software and Database’.

The program VISIO.EXE version 14.0.6122.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 3fa8  Start Time: 01cdad7f36f7bba9  Termination Time: 0  Application Path: D:\Program Files\Microsoft Office\Office14\VISIO.EXE  Report Id: 9c9eef0a-1972-11e2-9a12-005056995c65

Sure enough, per the seemingly improbable suggestion made in the post below, Visio did not hang after changing the default printer to ‘Microsoft XPS Document Writer’. Don’t make the i mistake I did and change the default printer to ‘Microsoft XPS Document Writer (redirected 7)’.

As it turns out,  Remote Desktop (RDP) assigns remotely-mounted printers which can cause issues with Visio’s templates.

Below is similar to what you should see once you’ve assigned the correct default printer.


About Sal De Loera
I have been involved in Information Technology, specifically Data Warehousing and BI, for over 8 years. Over these years I have assumed the following roles: Software Engineer Intern, Programmer/Analyst, Sr. Data Warehouse Engineer, Data Architect, Director of Information Technology, and as most recently as a Data Warehouse / BI consultant. Additionally, my IT experience spans the following industries: Insurance, Restaurant, Mass Media, Education, and Local Government. I have created this blog primarily as a means to not only share information and case studies regarding Business Intelligence, Data Warehousing, and Data Modeling, but also receive input from the community on some of the topics that I'l cover. Looking forward to your feedback and to the exciting opportunities that come with new people and technology!

5 Responses to Visio 2010 Workaround: Application Hangs when opening ‘Database Model Diagram’ template

  1. Steve says:

    So we had this issue at my school, and we’re trying to resolve it. Setting the XPS Document Writer as the default printer fixed the issue, and that’s great.

    But is there any way to work around it? By that I mean, can I keep my default printer and still fix the issue with Visio?

    • Sal De Loera says:

      You know, I did not find a way to correct this in Visio. Would like to hear from ya if you find a solution!


      • Steve says:

        The only thing that seemed to work, other than setting the XPS Document Writer as the default printer, was upgrading to Visio 2013. Of course, this likely isn’t feasible for some people, but we have the luxury of a private school’s budget.

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